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Guest Relations

The Carolina Panthers Guest Relations Department is seeking people who are interested in seasonal employment to work all Panthers home games, college football games and any other large events held at Bank of America Stadium. Positions start with a salary of $9.00/hour. Following are the requirements and a job description for each position.

Requirements

  • Have a strong customer service background.
  • Availability to work ALL Carolina Panthers home games and other stadium events, including events on nights, weekends and holidays.
  • Be a team player who possesses a positive attitude, uses good judgment and presents a professional image.
  • Ability to stand for an extended period of time and work outside in various weather conditions.
  • Work with little supervision and is self-motivated.
  • Current e-mail address is preferred.
  • Must pass a background check.

Elevator Team Member

  • Greet guests and screen for elevator/club privileges.
  • Operate elevators, transporting customers to the appropriate level of the stadium.
  • Monitor elevator lobbies and check tickets for club elevator and club level privileges.
  • Understand and implement Bank of America Stadium elevator policies.

Escalator Team Member

  • Greet guests and direct them to the appropriate escalator based on their ticket.
  • Monitor assigned escalator, ensuring the safety of all riders.
  • Ensure the appropriate number of guests on the escalator at one time.
  • Understand and enforce all Bank of America Stadium policies.

Crowd Attendant Team Member

  • Serve as customer service representatives in highly populated areas.
  • Monitor assigned areas and crowd behavior and resolve issues with the help of the Guest Relations Team Leader and Charlotte-Mecklenburg Police Department.
  • Move throughout assigned seating areas, including stairs, and assist with guest issues and questions.
  • Be proactive in assigned areas and enforce the Fan Code of Conduct.
  • Answer questions about stadium policies and locations of concessions stands, bathrooms, ATMs, etc.
  • Understand and enforce all Bank of America Stadium policies.

Ticket Taker Team Member

  • Welcome each guest to Bank of America Stadium with an energetic and courteous attitude.
  • Scan each patron's ticket separately and ensure it is the appropriate ticket for that game.
  • Be proactive in keeping the line moving and getting each individual into the stadium in a safe and timely manner.
  • Be cross-trained to work elevators and/or in-bowl and be redeployed as needed on game day.
  • Understand and enforce all Bank of America Stadium policies.

To apply for any of these positions, please complete and submit the form below.

The Carolina Panthers are an Equal Opportunity Employer and maintain a Drug Free Working Environment.