Guest Relations Team Members are committed to providing extraordinary customer service to guests at Bank of America Stadium. An extension of Carolina Panthers management throughout the stadium, Guest Relations Team Members strive to achieve excellence beyond expectation. The Guest Relations staff enforces stadium policies, assists with fan issues and takes a proactive approach to improve the fan experience.
Have a strong customer service background.
Availability to work ALL Carolina Panthers home games and all other stadium events, including events on nights, weekends and holidays.
Ability to meet the physical demands of the job, including standing for an extended period of time, walking and climbing stairs throughout the stadium and working outside in various weather conditions.
Be a team player who possesses a positive attitude and uses good judgment.
Work with little supervision and is self-motivated.
Friendly, personable and able to work in a fast-paced environment.
Must pass a background check.
Greet each guest while serving as a customer service representative with an energetic and courteous demeanor.
Promote a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns to a team leader or supervisor.
Monitor assigned areas, ensuring safety of all guests.
Understand and enforce both the NFL Fan Code of Conduct and Bank of America Stadium policies and procedures.
Answer guests' questions in a timely fashion as they relate to their game day experience.
Perform other duties assigned as needed for game day position.
Guest Relations Team Members are seasonal employees and are staffed on an as needed basis. To apply, please complete and submit the form below.
The Carolina Panthers are an Equal Opportunity Employer and maintain a Drug Free Working Environment.