Stadium Policies | Carolina Panthers - Panthers.com
STADIUM POLICIES
Stadium Policies
We are excited to welcome you to Bank of America Stadium! The health and safety of our fans, guests, players, and employees is our top priority. Bank of America Stadium is following the Mecklenburg County Health Department and CDC guidelines. Proof of vaccination, a negative COVID-19 test, or a face covering is not required for entry into the stadium.
Alcohol Policy
Panthers fans who consume alcohol are encouraged to drink responsibly. Patrons who attempt to bring their own alcohol into the stadium or who are obviously intoxicated will not be admitted into the stadium. All alcohol sales require a picture ID as proof of age. In North Carolina, there are four acceptable forms of identification that can be used to buy alcoholic beverages: current driver's license from any state in the United States, current U.S. military identification card, current North Carolina identification card or current official passport issued by any nation. You must be at least 21 years old to purchase alcohol. Only two beers will be sold at any one purchase per person. All alcohol sales will be discontinued at the end of the third quarter. Sales may be discontinued earlier at the discretion of stadium management.
Assisted Listening Devices
North, East, and South Guest Relations Booths on the 100-level and 500-level, as well as the 4 help desks on the 300-level are all stocked with Assisted Listening Devices. Each device is equipped with a case and screen protector. The device has the "Listen Anywhere" App which allows you to connect and tune into both the English and Spanish radio feeds. Each booth/ desk has disposable earbuds in case a guest does not have their own. Guests will need to visit a booth or desk to receive the device and headset - the Guest Relations team member will take the guests name, number, section/ row/seat, and the time it was checked out. Once the form has been completed, they will exchange the device for the guests ID. At the end of the event, guests should return the device to the Guest Relations booth/ desk they got it from. The team member will log the "time in" and guests will initial, indicating that the device was returned, and they received their ID. If their ID is needed at any point during the event, they can return the device and their ID will be given back.
Atrium Health Nursing Rooms
A private Atrium Health Nursing Room is available on each level of the stadium dedicated to nursing mothers. To access one of these rooms, visit the Guest Relations booth across from sections 119, 129, 313, 525 or 543. For info about our Atrium Health Nursing Rooms, call 704-358-7000.
Atrium Health Fit Zone
The Atrium Health Fit Zone is an outdoor area located on the 100 level concourse by section 138 and features a miniature artificial turf pitch, where kids can play. Our youngest fans can practice their kicking and passing skills, and other fun interactive activities.
Bag Policy
To ensure that all fans have a safe and enjoyable visit to Bank of America Stadium, the team and the NFL enforce a clear bag policy wherein approved items may be placed in transparent plastic, vinyl or PVC bag no larger than 12" x 6" x 12" or purses, bags or clutches no larger than 4.5" x 6.5".
Guests may bring two sealed 16.9 oz bottles of water per person.
Click here for the full NFL Clear Bag Policy.
Banners, Signs and Flags
Banners, signs and flags (national flags not included) must be football or event related and contain no commercial messages, logos or political endorsements. Banners, signs and flags should contain no offensive or obscene language. Banners, signs and flags which contain graphic depictions must be in good taste and contain no depictions that would offend or embarrass other patrons. In general, banners, signs and flags should be in good taste. Stadium Management reserves the right to approve all banners, signs and flags.
Patrons must adhere to the following guidelines:
Banners, signs and flags must be small enough for one person to hold and no larger than 24" x 24".
Banners, signs and flags may not be affixed, in any form, to the stadium.
Banners, signs and flags may not obstruct the view of others.
Banners, signs and flags may not obstruct static or electronic stadium signage.
Banners, signs and flags should be constructed of either vinyl, cloth or other lightweight materials.
Banners, signs and flags may not be attached to poles or sticks.
Patrons will not be permitted to display more than one banner, sign or flag.
Stadium Management reserves the right to remove any and all banners, signs or flags not in compliance with stadium policy or which, in their sole judgment, may be offensive to others or in instances where the banners, signs or flags continue to obstruct the view of others.
Blankets
Blankets are allowed into the stadium during the winter months. Fans will be asked to shake out the blanket to go through security. If there is a bag that holds the blanket, the bag must still meet the stadium bag policy.
Bicycle/Scooter Parking
Bank of America Stadium does not have specific spaces for bicycle or scooter parking. There are available bike racks at Romare Bearden Park along Church St. The city of Charlotte encourages those renting scooter to be responsible when leaving them and not block sidewalks or roadways.
Camera Policy
Compact Cameras (still only), and binoculars are permitted inside Bank of America Stadium as long as their use does not interfere with the event or other guests' enjoyment of the event. Video Cameras, Go Pro's, tripods, monopods, selfie-sticks, and cameras with a detachable lens are not permitted inside Bank of America Stadium. Camera cases must be in compliance with the clear bag policy.
Children
Bank of America Stadium was designed for fans of all ages. Please note that every child over the age of 12 months is required to have a game ticket to enter the stadium. Any child under the age of 12 months admitted without a ticket must share a seat with an accompanying adult. Adults can register children for the Tag-A-Kid Program at any of the 100 level concourse Guest Relations Booths.
Designated Driver
Panthers fans are the best around! That's why the Carolina Panthers and Anheuser-Busch have teamed up to implement the Responsibility Has Its Rewards program as a thank you to fans who respect the rights of others, drink responsibly, and designate a driver for all Panthers games.
Simply navigate to the Panthers app or click here and click the Responsibility card and sign up to pledge your responsible behavior and get a chance to win your reward.
Escalators
There are four bays at the three entry gates (one at the North Gate, two at the Blue Cross NC East Gate and one at the South Gate) with extra-wide escalators. One escalator in each bay arrives at the 300 Club Level. The other escalator in each bay takes fans to the 500 level. Added in 2014, the escalators are seamlessly integrated into the stadium façade, maintaining its classic appearance and timeless design. At the top of each escalator bay on the 500 level are open air canopies that cover more than 2,500-square feet for expanded fan amenity plazas.
Evacuation Procedure
Fan Code of Conduct Policy
We are confident Panthers fans top the NFL in their enthusiasm, team support, hospitality and sportsmanship. Our image is shaped not only by our players, coaches and employees, but by our fans as well. Our goal is to promote a high-energy environment to lend support to our team, while maintaining a wholesome, family-oriented atmosphere by defining certain acts or types of behavior that are unacceptable. Irresponsible conduct will not be tolerated at Bank of America Stadium. Unruly patrons will be subject to ejection, arrest and possible loss of ticket privileges. This policy applies to all employees of the Carolina Panthers, their sub-contractors, stadium visitors and ticketed patrons. Bank of America Stadium Fan Code of Conduct Policy.
First Aid
In the event of a medical emergency, please notify one of the event staff or police officers in your area.
Every game day, Atrium Health has more than 35 medical professionals (RN's, EMT's, paramedics, physicians, athletic trainers) present to provide emergency care to fans and staff. There are six care centers located throughout the stadium and two mobile carts that provide advanced-level medical care. There are also roving medical teams who respond to real-time calls and provide emergency care, stabilization and treatment to injured/sick fans and staff as needed.
Emergency care stations are located on the 100 level across from sections 109-110 and 133-134, on the 300 level across from suite 310A, and on the 500 level across from sections 511-512 and 543-544.
Fans in need of assistance can text 704-GET-HELP (704-438-4357) with a seat and section location for immediate response.
Get Help
Fans in need of assistance should contact a member of the stadium staff or text a message to security at 704-Get-Help (704-438-4357).
Guest Relations
As a convenience to our guests, the Carolina Panthers provide Guest Relations Booths. Guest Relations representatives can provide fans with information about the stadium, public transportation, restaurants and hotels and can answer questions for guests with disabilities. Guest Relations Booths are located at each entrance gate and next to the 500 level elevator lobbies.
Guests with Disabilities
All stadium entrances are equipped for accommodating guests with disabilities. If you have a bag subject to inspection, proceed to the extreme right or extreme left side at the North and Blue Cross NC East gates or to the extreme right side at the South gate as you enter the stadium, and a stadium employee will assist you. If you do not have a bag, proceed to the middle of any gate, and a stadium employee will assist you. There is also a dedicated lane at each gate for anyone using a mobility device. Signage and security personnel will assist patrons with this.
Once inside the stadium, Guest Relations Booths can help you or answer any questions. Wheelchairs are available at Guest Relations Booths but are only available to escort you to your seat. If you need a wheelchair throughout the game, please bring one with you. Drop-off for guests with disabilities is on the corner of Mint and Morehead Sts.
Headsets and receivers for multi-channel LPB Radio-Aide and Closed Captioning devices are available for no charge at the Guest Relations Booth on the 100 level at the North Gate. Either a driver license or credit card will be required as a deposit.
For guests with disabilities who have seats on the 300, 400 or 500 levels, elevators are available for them and their immediate party. Elevators are located at the North, South, and Blue Cross NC East gates.
Inclement Weather Policy
Bank of America Stadium will institute a shelter in place if lightning is detected within eight miles of the stadium. Events may be delayed as inclement weather pops up in the area. Click here for more information on how to stay informed and how to stay safe.
Lost and Found
Reports of lost and found items should be made at any Guest Relations Booth. Please click here to submit a lost & found request online.
Lost Children
Parents/guardians reporting or inquiring about lost children should contact the nearest police officer, event staff employee or guest relations representative. That person will immediately contact the Public Safety Office with all important information about the child. This information will be disseminated to all relevant parties at the stadium.
If a police officer, an event staff employee or guest relations representative finds a lost child, every effort will be made to quickly return the child to the parents/guardians. If a child's seat location can be determined, we will try to return the child to his/her seat. A police officer will stay with the child until the parents/guardians return to their seat. If the parents/guardians cannot be located at their seat location in a reasonable amount of time, the police officer may bring the child to the nearest Guest Relations booth until the parties are reunited.
To expedite the return of a lost child back to his/her seat, guests may register their child in the Tag-A-Kid Program at any of the 100 or 500 level concourse Guest Relations Booths. If children are not registered each game in the Tag-A-Kid Program, we suggest that parents/guardians place their contact info in their children's pocket or ensure that their children know their contact info.
Nursing Rooms
A private room is available on each level of the stadium dedicated to nursing mothers. To access one of these rooms, visit the Guest Relations booth across from sections 119, 313 or 525. For info about our Nursing Rooms, call 704-358-7000.
Accessible Parking Shuttle
Bank of America Stadium does not have reserved handicap parking. Atrium Health Carolinas Medical Center provides a game day shuttle for guests with disabilities for Panthers games only. An accessible parking placard is required to use the service.
Patrons using the service should park at 720 E. Morehead St in Uptown. Patrons will enter from the E. Morehead side of the building and exit in rear.
The cost for this service is $40 per vehicle and begins approximately two hours prior to kickoff. You and your companions will be shuttled to the intersection of Mint, Stonewall and Graham streets adjacent to Bank of America Stadium. Guests will receive a voucher that will permit them to return to the shuttle post game. The shuttle will begin return service at half time. For more information about the parking shuttle, please call 704-358-7275.
Prohibited Items
To ensure that all fans have a safe and enjoyable visit to Bank of America Stadium, the following items are not permitted in the stadium:
· Alcoholic beverages
· All balls, including footballs of any size
· All non-transparent bags or items, including backpacks, binocular/camera cases, cinch bags, computer bags, diaper bags, purses larger than 4.5" x 6.5", etc.
· Baby seats
· Balloons
· Clothing featuring profanity or obscene gestures
· Combination baby carriers with or without pockets/zippers (due to size)
· Coolers and beverage containers, including cups, cans and bottles
· Explosives
· Fireworks
· Folding chairs
· Food and beverages, except two (2) sealed non-flavored 16.9 oz. water bottles per person
· Horns, bells, whistles and other noise makers
· Illegal drugs
· Laptops
· Laser pointers
· Pets, except service animals assisting those with disabilities
· Seat cushions with covers, zippers, clasps, pockets or any other device that would allow concealment of any item
· Selfie Sticks
· Souvenir Cups
· Strollers
· Single stool baby carriers with or without pockets/zippers (due to size)
· Umbrellas
· Video equipment
· Weapons of any kind and size, including guns, knives, scissors and those carried with a permit
· Other items that in the judgment of stadium management pose a safety hazard or diminish the enjoyment of an event by other patrons
Prohibited items that are discovered during security inspections at the stadium entrances must be either returned to the owner's vehicle or discarded. Unlawful items that are discovered during security inspections are subject to confiscation, and the person in possession of those items may be denied entrance into the stadium and is subject to arrest. Any prohibited item discovered inside the stadium is subject to confiscation.
Items that will be permitted but will be inspected at bag check locations prior to entry:
Any transparent plastic, vinyl or PVC bag no larger than 12" x 6" x 12"
Purses, bags, clutches, or fanny packs no larger than 4.5" x 6.5"
Strapped baby carriers or baby wraps without solid/mesh pockets or zippers.
Battery-operated neck fans
Containers for medical supplies for diabetics (please contact the ticket office at 704-358-7000 for more information on the approval process)
Flags without poles or sticks
Seat pads without covers, zippers, clasps, pockets or any other device that would allow concealment of any items
Tablets
Fans are encouraged not to bring any bags or items that need inspection as our goal is to get all patrons in the stadium as quickly as possible.
Radio and TV Policy
You may bring a small portable radio or television with you to the stadium as long as you listen with an earpiece or headphones.
Recycling
The Carolina Panthers recycle all cans, bottles and cardboard generated inside the stadium.
Screening Procedures
Per the NFL's mandated enhanced security screening procedures, all patrons and their belongings will be searched upon entry into the stadium. Patrons attempting to enter with prohibited items are subject to ejection. All patrons will be screened using magnetometers. By tendering a ticket and entering the stadium, fans consent to such searches and waive any claims that they might have against the NFL, its member clubs, their affiliates and stadium landlord, or their agents. If individuals elect not to consent to the searches, they will be denied entry into the stadium.
Sensory Inclusion Program
Bank of America Stadium has partnered with KultureCity to become Sensory Inclusive Certified. Sensory kits are available for checkout at all Guest Relations Booths. Guests can also download the free KultureCity App to view what sensory features are available and access a visual preview of what to expect while enjoying a visit to Bank of America Stadium.
Service Animals
In accordance with federal, state, and local guidelines, Service Animals are permitted to accompany patrons with a disability into Bank of America Stadium. North Carolina requires that service animals be a dog (any breed) or miniature pony. North Carolina requires all dogs to be registered and vaccinated, including service animals. The stadium does not require that service animals wear any special harnesses or identifiers. Neither federal or state law recognizes emotional support animals as being service animals.
Smoking Policy
Bank of America Stadium is a smoke-free facility. Smoking is prohibited inside all areas of the stadium including concourses, seating areas, suites and club areas. This includes but is not limited to cigarettes, vapor cigarettes and electronic cigarettes.
Stadium Gates
There are three main gates, each with illuminated glass domes, to Bank of America Stadium:
North Gate - located off Graham Street
Blue Cross NC East Gate - located off Mint Street
South Gate - located off Morehead Street
Stadium gates normally open two hours prior to kickoff. All entrances comply with the Americans with Disabilities Act of 1990 and are equipped to accommodate guests with disabilities.
Access your mobile tickets through the Panthers app or the Ticketmaster mobile website.
Tag-A-Kid Program
All guests who would like to register their child for the Tag-A-Kid Program may do so at any of the 100 level concourse Guest Relations Booths. The child will receive a wristband with his/her seat location. If the child becomes lost, the wristband will give an event staff employee or police officer the necessary information to escort the child back to his/her seat. If a parent is not there, the child will be taken to the nearest Guest Relations booth.
Television Monitors
Television monitors are located throughout the concourses, allowing fans to follow the action if they leave their seats.
Wireless
Free Wi-Fi is available throughout the stadium to patrons in the upper and lower seating bowls, club level, suites, concession areas and concourses. With more than 1,200 access points, PanthersWiFi keeps you connected to the Internet. Fans can have it all right from their seats - from surfing the web to visiting social networks to using apps to checking e-mail. Follow these instructions to connect:
Turn on the Wi-Fi on your wireless device.
Connect to the "PanthersWiFi" network.
Go to your device's Internet browser to bring up the Panthers Wi-Fi landing page.
Check the box to agree to the terms and conditions.
Click on the "Get Connected" button.