What is the new pre-ordered Gameday Pack?
In 2020, fans have the opportunity to order a food and beverage package before the game for $15, with an average savings of $20. Each Gameday Pack will include two entrees, chips or candy, a fountain drink and a bottle of water. Fans have the option to choose between salad, nachos, BBQ sandwich, bratwurst and hot dog for their entrees. Fans have the ability to choose this food & beverage option as part of the seat selection process.
How do I take advantage of this offering?
Fans will have the option to purchase the Gameday Pack before checking out on Ticketmaster.com. If a fan has already purchased tickets, they can purchase the package by clicking here.
When is the latest time to opt-in to this package each game week?
All ticketed fans will have the ability to opt-in. Fan must submit their pre-ordered concessions order by 5 p.m. ET two days before the game (eg. Friday evening before a Sunday game).
What items will be on this pre-ordered menu?
Each Gameday Pack will include two entrees, chips or candy, a fountain drink and a bottle of water. Fans have the option to choose between salad, nachos, BBQ sandwich, bratwurst and hot dog for their entrees.
How do I redeem the pre-ordered package?
Once fans have opted-in, they can redeem the order using the barcode on their mobile tickets at participating concession stands. Fans must enter the stadium using a mobile ticket in order to redeem.
Are there refunds for the pre-ordered package?
There will be no refunds for the pre-order concessions package unless the game is cancelled. The pre-order option can only be used for the game for which it was purchased.
Where are the pre-ordered concession stands located?
The stands are currently at 112, 120, 132 and 140. However, these are subject to change throughout the season as capacity changes. Look for signage throughout the concourse to direct fans to the stands.
Can I use my pre-ordered option at normal for-purchase concessions stands?
Guests can only use their pre-order credit at the designated pre-paid stations.
Will there be alcohol offered at the pre-ordered stands?
Due to North Carolina state regulations, alcohol will not be included in the pre-order package. There will be alcohol for purchase at concessions stands and portables throughout the building, and we encourage fans to order alcohol from the Panthers App.
Can I go through the pre-ordered stand more than once?
Guests can only go through the pre-order stand one time and must pick up all pre-ordered items in that trip.
When can I pick up my pre-ordered items upon arrival at the stadium?
Guests can redeem their pre-order credit at any point from arrival to the beginning of the 4th quarter.
General Concessions FAQs
Can I purchase concessions at the stadium if I didn't order the Gameday Pack?
Yes, there are for-purchase concessions options open, as well as beverage express locations. All locations are cashless and have a mobile payment option.
What are the new cleaning and safety protocols for concession stands?
Each concession stand has a dedicated associate to ensure frequent cleaning and disinfecting with FDA approved products. Concession stand workers require masks and PPE, including gloves. In addition, there are hand sanitizing stations at locations and lines will be socially distanced through the use of signage floor decals. Menus have been streamlined to ensure quicker service. Concessions will be cashless and as frictionless as possible.
Additionally, the condiment stations have been replaced with individually wrapped packets. Condiments are individually wrapped and distributed at concession stands at the time of purchase. Single-serve napkins will still be available on condiment tables.
Will I be able to get food?
Yes, limited food items will be available throughout the stadium for purchase.
Where can I eat and drink?
Fans are only permitted to eat and drink while seated in their assigned seat.
Can I use cash?
No, all purchases will need to be made via credit, debit card, touch-free payment or through the Panthers App. Pre-paid debit cards are accepted.
Is mobile ordering available?
Mobile ordering is available at select concession stands and concession portables through the Panthers Mobile App. Fans can order and pay from their seats and then pick up at the designated concession stand or portable.
Will there be limited menus?
Menus have been simplified to reduce points of contact with concessions staff in order to create a safer and more efficient experience. Popcorn and self-serve soda are no longer bottomless and self-serve soda stations are now operated by an attendant. Condiments are individually wrapped and distributed at concession stands at the time of purchase. Single-serve napkins will still be available on condiment tables.
Will vegetarian options be available?
Yes, vegetarian options are available.
Will beverages be sold, including alcoholic beverages?
Yes, beverage options, including alcoholic beverages, are available.
Are there changes to when fans can buy alcohol?
This year alcohol sales will end before the start of the third quarter.
Are the Unlimited Beverage Stations still available?
Self-serve soda are no longer bottomless and self-serve soda stations are now operated by an attendant.
What adjustments have been made to dining in suites and clubs?
In the club areas, there will be reorganized Chef's Tables with one-way direction with attendants to keep lines moving. Food will be packaged/covered upon arrival for both suites and clubs. We encourage suite holders to place orders five business days in advance to ensure prompt service.