Bank of America Stadium takes pride in providing service to all guests including those requiring accommodations. Bank of America Stadium has been designed to provide easy access for guests with disabilities. Our stadium recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990 and continues to make every effort to comply with both ADA and state accessibility mandates. In addition, Bank of America Stadium strives to further accommodate the individual needs of guests with disabilities.
Accessible Parking and Shuttle
Bank of America Stadium does not have reserved handicap parking. Carolinas Medical Center, located at 1000 Blythe Boulevard in Charlotte, provides a game day shuttle for guests with disabilities for Panthers games only. An accessible parking placard is required to use the service. Patrons using the service should park in Lot B at Carolinas Medical Center. It is the first lot on the right off Medical Center Drive, which is the main entrance to Carolinas Medical Center. Tailgating is not permitted in this lot. A police officer will be on duty in the lot to provide security.
You and your companions will be shuttled to the intersection of Mint, Stonewall and Graham streets adjacent to Bank of America Stadium. Guests will receive a wristband that will allow them to enter the stadium through the Team Store entrance after being screened in the Silver Club area. Guests should return to this same location at the end of the game to be shuttled back. The cost of the service is $40 per vehicle and begins approximately two hours prior to kickoff.
THIS SERVICE IS ONLY AVAILABLE FOR PANTHERS GAMES (DOES NOT INCLUDE FAN FEST)
For more information about the parking shuttle, please call 704-358-7275.
Concession and Novelty Stands
All concession stands and bars at Bank of America Stadium are accessible to guests with disabilities. Guests may request additional assistance from the nearest team member at any food service locations.
Drop Off for Fans with Disabilities
A drop-off/pick-up area for fans with disabilities only has been established in the curb lane of westbound Morehead Street between Church and Mint streets. For more information about the drop-off zone, please call 704-358-7275.
Elevators are available for guests with physical challenges and their immediate party. Patrons with physical challenges do not need a pass to ride the elevator. Elevators are located at the North, East and South gates.
Emergency Evacuation Procedures
In the event of a stadium evacuation, stadium personnel and police officers will be available to assist all guests with disabilities. Click here for video.
Entering the Stadium
The three stadium entrance gates (North, East and South) are equipped for accommodating guests with disabilities. If you have a bag subject to inspection, proceed to the extreme right or extreme left side at the North and East gates or to the extreme right side at the South gate as you enter the stadium, and a stadium employee will assist you. If you do not have a bag, proceed to the middle of any gate, and a stadium employee will assist you. Once inside the stadium, staff at the Guest Relations Booths can assist with any questions. Fans needing to bring medical supplies or special food items should contact the director of security for more details on the approval process.
Guest Relations Booths
As a convenience to our guests, the Carolina Panthers provide Guest Relations Booths. Once inside the stadium, stadium staff at the Guest Relations Booths can assist or help with any questions. Guest Relations representatives provide fans with information about the stadium, public transportation, restaurants and hotels and can answer questions for guests with disabilities. Guest Relations Booths are located at each main entrance gate on the 100 level, and next to the 500 level elevator lobbies. Club level booths are located outside of each elevator lobby.
All restrooms at Bank of America Stadium are ADA accessible. All restrooms are accessible to guests with disabilities. Diaper changing tables are available in the family restrooms. A private room is available on each level of the stadium dedicated to nursing mothers. To access one of these rooms, visit the Guest Relations booth across from sections 119, 313 or 525. For info about our Nursing Rooms, call 704-358-7000.
Bank of America Stadium welcomes certified, leashed service animals in accordance to the ADA title II and III Law. If you need assistance in advance of an event, please contact the main line at 704-358-7000.
Wheelchair Accessible Tickets
Should a patron need accessible wheelchair seating, arrangements can be made through the Carolina Panthers Ticket Office. Please read the following information, and contact the Carolina Panthers Ticket Office at 704-358-7800 prior to game day or as soon as you know you will need assistance. If the tickets have been purchased through Ticketmaster, the individual must request accessible wheelchair seating through the manner in which the tickets are originally purchased. Additionally, it is at the discretion of Ticketmaster and availability of accessible wheelchair seating whether or not the request is honored.
Single Game Tickets
A limited number of single-game tickets are available each year. Designated accessible wheelchair seating is located throughout the stadium. The sections are 105, 118, 125 and 138 in the lower bowl and 522, 525, 531 and 534 in the upper level.
Single-game accessible wheelchair seating is sold on a first come, first served basis. Tickets can be purchased one of three ways: online at www.ticketmaster.com, Ticketmaster Charge-By-Phone, and Carolina Panthers Ticket Office, which is open Monday-Friday from 8:30 a.m. to 5:30 p.m. and on Saturdays prior to home games from 10:00 a.m. to 1:00 p.m. Purchase restrictions apply.
Ticket Relocation Assistance
Should a patron need accessible wheelchair seating, arrangements can be made through the Carolina Panthers Ticket Office at 704-358-7800.
For season tickets, the account holder must be present in order to exchange the season tickets. Ticket exchange is subject to availability. Contact the Carolina Panthers Ticket Office at 704-358-7800 prior to game day or as soon as you know when you will need assistance.
Fans that have purchased a ticket on the secondary market, and are in need of assistance, please contact the ticket office as soon as you know you will need assistance at 704-358-7800.
Fans in need of assistance on game day can stop by any Guest Relations Booth, or the ticket office located between the East and South gate.
Additionally, it is at the discretion of Ticketmaster and availability of accessible wheelchair seating whether or not the request is honored.
Bank of America Stadium offers a wheelchair service to assist guests to and from their seats. During pre-game, a bench will be available near the Guest Relations booths at sections 109, 119, and 130 for those needing assistance. A team of Guest Relations staff members will monitor these benches and will assist fans as they arrive. Staff members will take guests to their seats, and if requested, will pick guests up when they are ready to leave. Should additional assistance be needed, guests may contact any member of the Guest Relations staff to request a wheelchair. Please note that guests may not keep a stadium wheelchair, and staff are not permitted to take wheelchairs off stadium property. If a wheelchair will be needed throughout the event, we encourage our fans to bring their own wheelchair.