Stadium Policies | Carolina Panthers - Panthers.com
Panthers fans who consume alcohol are encouraged to drink responsibly. Patrons who attempt to bring their own alcohol into the stadium or who are obviously intoxicated will not be admitted into the stadium. All alcohol sales require a picture ID as proof of age. In North Carolina, there are four acceptable forms of identification that can be used to buy alcoholic beverages: current driver's license from any state in the United States, current U.S. military identification card, current North Carolina identification card or current official passport issued by any nation. You must be at least 21 years old to purchase alcohol. Only two beers will be sold at any one purchase per person. All alcohol sales will be discontinued at the end of the third quarter. Sales may be discontinued earlier at the discretion of stadium management.
Assistive Listening Devices
Closed Captioning devices are available for no charge at the Guest Relations Booth on the 100 level at the North Gate. Either a driver license or credit card will be required as a deposit.
To ensure that all fans have a safe and enjoyable visit to Bank of America Stadium, a number of items are prohibited from the stadium.
This season, guests are encouraged to bring as little as possible to minimize touch points through security screening, however the NFL bag policy with remain the same as previous years.
Guests may bring two sealed bottles of water per person.
Banners, Signs and Flags
Banners, signs and flags (national flags not included) must be football or event related and contain no commercial messages, logos or political endorsements. Banners, signs and flags should contain no offensive or obscene language. Banners, signs and flags which contain graphic depictions must be in good taste and contain no depictions that would offend or embarrass other patrons. In general, banners, signs and flags should be in good taste. Stadium Management reserves the right to approve all banners, signs and flags.
Patrons must adhere to the following guidelines:
Banners, signs and flags must be small enough for one person to hold and no larger than 24" x 24".
Banners, signs and flags may not be affixed, in any form, to the stadium.
Banners, signs and flags may not obstruct the view of others.
Banners, signs and flags may not obstruct static or electronic stadium signage.
Banners, signs and flags should be constructed of either vinyl, cloth or other lightweight materials.
Banners, signs and flags may not be attached to poles or sticks.
Patrons will not be permitted to display more than one banner, sign or flag.
Stadium Management reserves the right to remove any and all banners, signs or flags not in compliance with stadium policy or which, in their sole judgment, may be offensive to others or in instances where the banners, signs or flags continue to obstruct the view of others.
Blankets are allowed into the stadium during the winter months. Fans will be asked to shake out the blanket to go through security. If there is a bag that holds the blanket, the bag must still meet the stadium bag policy.
Small still cameras are permitted in the stadium. Video cameras are not permitted per NFL rules. Tripods or any other similar equipment that could be a tripping hazard are also not allowed.
Bank of America Stadium was designed for fans of all ages. Please note that every child over the age of 12 months is required to have a game ticket to enter the stadium. Any child under the age of 12 months admitted without a ticket must share a seat with an accompanying adult. Adults can register children for the Tag-A-Kid Program at any of the 100 level concourse Guest Relations Booths.
All children two years or older must wear a mask.
Panthers fans are the best around! That's why the Carolina Panthers and Anheuser-Busch have teamed up to implement the Responsibility Has Its Rewards program as a thank you to fans who respect the rights of others, drink responsibly, and designate a driver for all Panthers games.
In 2020, the program is going digital. Simply navigate to the Panthers app and click the Responsibility card and sign up to pledge your responsible behavior and get a chance to win your reward.
There are four bays at the three entry gates (one at the North Gate, two at the Lowe's Gate and one at the South Gate) with extra-wide escalators. One escalator in each bay arrives at the 300 Club Level. The other escalator in each bay takes fans to the 500 level. Added in 2014, the escalators are seamlessly integrated into the stadium façade, maintaining its classic appearance and timeless design. At the top of each escalator bay on the 500 level are open air canopies that cover more than 2,500-square feet for expanded fan amenity plazas.
To create a safe physical distance, there will be a minimum of three steps between each rider.
In 2020, face coverings should would be worn at all times unless actively eating or drinking. The CDC recommends that face coverings be worn by all guests over the age two. Face coverings should be worn over the nose and mouth, and secured under the chin. Face coverings with exhalation valves or vents and face shields are not recommended. If depicting images or content, face coverings should not contain offensive language or obscene gestures. Stadium management reserves the right to approve all face coverings.
Fan Code of Conduct Policy
We are confident Panthers fans top the NFL in their enthusiasm, team support, hospitality and sportsmanship. Our image is shaped not only by our players, coaches and employees, but by our fans as well. Our goal is to promote a high-energy environment to lend support to our team, while maintaining a wholesome, family-oriented atmosphere by defining certain acts or types of behavior that are unacceptable. Irresponsible conduct will not be tolerated at Bank of America Stadium. Unruly patrons will be subject to ejection, arrest and possible loss of ticket privileges. This policy applies to all employees of the Carolina Panthers, their sub-contractors, stadium visitors and ticketed patrons. Bank of America Stadium Fan Code of Conduct Policy.
In the event of a medical emergency, please notify one of the event staff or police officers in your area. Carolinas Medical Center emergency care stations are located on the 100 level across from sections 109-110 and 133-134, on the 300 level across from suite 310A, and on the 500 level across from sections 511-512 and 543-544. Registered nurses, doctors and paramedic units are on duty.
In 2020, the Panthers are implementing isolation tents for physical distancing and caring for those with symptoms. Click for more information.
Fans in need of assistance should contact a member of the stadium staff or text a message to security at 704-Get-Help (704-438-4357).
As a convenience to our guests, the Carolina Panthers provide Guest Relations Booths. Guest Relations representatives can provide fans with information about the stadium, public transportation, restaurants and hotels and can answer questions for guests with disabilities. Guest Relations Booths are located at each entrance gate and next to the 500 level elevator lobbies.
Guests with Disabilities
All stadium entrances are equipped for accommodating guests with disabilities. If you have a bag subject to inspection, proceed to the extreme right or extreme left side at the North and Lowe's gates or to the extreme right side at the South gate as you enter the stadium, and a stadium employee will assist you. If you do not have a bag, proceed to the middle of any gate, and a stadium employee will assist you. There is also a dedicated lane at each gate for anyone using a mobility device. Signage and security personnel will assist patrons with this.
Once inside the stadium, Guest Relations Booths can help you or answer any questions. Wheelchairs are available at Guest Relations Booths but are only available to escort you to your seat. If you need a wheelchair throughout the game, please bring one with you.
Headsets and receivers for multi-channel LPB Radio-Aide and Closed Captioning devices are available for no charge at the Guest Relations Booth on the 100 level at the North Gate. Either a driver license or credit card will be required as a deposit.
For guests with disabilities who have seats on the 300, 400 or 500 levels, elevators are available for them and their immediate party. Elevators are located at the North, Lowe's and South gates.
Lost and Found
Reports of lost and found items should be made at any Guest Relations Booth. Please call the lost and found information line at 704-358-7492 to inquire about lost items.
Parents/guardians reporting or inquiring about lost children should contact the nearest police officer, event staff employee or guest relations representative. That person will immediately contact the Public Safety Office with all important information about the child. This information will be disseminated to all relevant parties at the stadium.
If a police officer, an event staff employee or guest relations representative finds a lost child, every effort will be made to quickly return the child to the parents/guardians. If a child's seat location can be determined, we will try to return the child to his/her seat. A police officer will stay with the child until the parents/guardians return to their seat. If the parents/guardians cannot be located at their seat location in a reasonable amount of time, the police officer may bring the child to the Public Safety Office until the parties are reunited.
To expedite the return of a lost child back to his/her seat, guests may register their child in the Tag-A-Kid Program at any of the 100 or 500 level concourse Guest Relations Booths. If children are not registered each game in the Tag-A-Kid Program, we suggest that parents/guardians place their child's ticket in the child's pocket to expedite their return in the event they become separated from their parents/guardians.
Per the NFL's mandated enhanced security screening procedures, all patrons and their belongings will be searched upon entry into the stadium. Patrons attempting to enter with prohibited items are subject to ejection. All patrons will be screened using magnetometers. By tendering a ticket and entering the stadium, fans consent to such searches and waive any claims that they might have against the NFL, its member clubs, their affiliates and stadium landlord, or their agents. If individuals elect not to consent to the searches, they will be denied entry into the stadium.
A private room is available on each level of the stadium dedicated to nursing mothers. To access one of these rooms, visit the Guest Relations booth across from sections 119, 313 or 525. For info about our Nursing Rooms, call 704-358-7000.
To ensure that all fans have a safe and enjoyable visit to Bank of America Stadium, the following items are not permitted in the stadium:
· Alcoholic beverages
· All balls, including footballs of any size
· All non-transparent bags or items, including backpacks, binocular/camera cases, cinch bags, computer bags, diaper bags, fanny packs, purses larger than 4.5" x 6.5", etc.
· Baby seats
· Coolers or containers, including cans and bottles
· Folding chairs
· Food and beverages, except two (2) sealed plastic non-flavored water bottles per person
· Horns, bells, whistles and other noise makers
· Illegal drugs
· Laser pointers
· Pets, except service animals assisting those with disabilities
· Seat cushions with covers, zippers, clasps, pockets or any other device that would allow concealment of any item
· Selfie Sticks
· Video equipment
· Weapons of any kind and size, including guns, knives, scissors and those carried with a permit
· Other items that in the judgment of stadium management pose a safety hazard or diminish the enjoyment of an event by other patrons
Prohibited items that are discovered during security inspections at the stadium entrances must be either returned to the owner's vehicle or discarded. Unlawful items that are discovered during security inspections are subject to confiscation, and the person in possession of those items may be denied entrance into the stadium and is subject to arrest. Any prohibited item discovered inside the stadium is subject to confiscation.
Items that will be permitted but will be inspected at bag check locations prior to entry:
Any transparent plastic, vinyl or PVC bag no larger than 12" x 6" x 12"
Purses, bags or clutches no larger than 4.5" x 6.5"
Containers for medical supplies for diabetics (please contact security at 704-358-7000 for more information on the approval process)
Flags without poles or sticks
Seat pads without covers, zippers, clasps, pockets or any other device that would allow concealment of any items
Fans are encouraged not to bring any bags or items that need inspection as our goal is to get all patrons in the stadium as quickly as possible.
Radio and TV Policy
You may bring a small portable radio or television with you to the stadium as long as you listen with an earpiece or headphones.
The Carolina Panthers recycle all cans, bottles and cardboard generated inside the stadium.
Only service animals for guests with disabilities are allowed in the stadium.
Bank of America Stadium is a smoke-free facility. Smoking is prohibited inside all areas of the stadium including concourses, seating areas, suites and club areas. This includes but is not limited to cigarettes, vapor cigarettes and electronic cigarettes.
There are three main gates, each with illuminated glass domes, to Bank of America Stadium:
North Gate - located off Graham Street
Lowe's Gate - located off Mint Street
South Gate - located off Morehead Street
Stadium gates normally open two hours prior to kickoff (subject to change in 2020). All entrances comply with the Americans with Disabilities Act of 1990 and are equipped to accommodate guests with disabilities.
You will be required to enter through the gate that's designated on your ticket.
Access your mobile tickets through the Panthers app or the Ticketmaster mobile website.
All guests who would like to register their child for the Tag-A-Kid Program may do so at any of the 100 level concourse Guest Relations Booths. The child will receive a wristband with his/her seat location. If the child becomes lost, the wristband will give an event staff employee or police officer the necessary information to escort the child back to his/her seat. If a parent is not there, the child will be taken to the Public Safety Office.
Public telephones are available to all patrons at the stadium. Phones are located at all six Guest Relations Booths on the 100 and 500 levels and in private booths on both sides of the North and South Lounges on the club level. Local calls are free of charge, and fans may use a credit card to make long distance calls.
Television monitors are located throughout the concourses, allowing fans to follow the action if they leave their seats.
Free Wi-Fi is available throughout the stadium to patrons in the upper and lower seating bowls, club level, suites, concession areas and concourses. With more than 1,200 access points, PanthersWiFi keeps you connected to the Internet. Fans can have it all right from their seats - from surfing the web to visiting social networks to using apps to checking e-mail. Follow these instructions to connect:
Turn on the Wi-Fi on your wireless device.
Connect to the "PanthersWiFi" network.
Go to your device's Internet browser to bring up the Panthers Wi-Fi landing page.
Check the box to agree to the terms and conditions.
Click on the "Get Connected" button.