Mobile Ticket Guide | Carolina Panthers - Panthers.com
How to use mobile ticketing in 2019
Make sure you know how to use mobile ticketing before coming to a game this season.
As part of a league-wide initiative, the Panthers are replacing the print-at-home PDF ticket option with mobile ticketing. PDF tickets will no longer be valid for entry. Single-game ticket buyers through Ticketmaster can download the free Panthers Official App to access mobile tickets for entry. PSL Holders and single-game ticket buyers through Ticketmaster will also be able to manage tickets via their online accounts. Mobile ticketing will allow ticket holders to conveniently manage, transfer (forward), or sell tickets and will aid in efforts to reduce the risk of lost or counterfeit tickets.
Within the app, click "Tickets" on the bottom menu and click the "My Account" card at the top.
Sign in to Panthers
Use your account login credentials to sign into your account.
Manage Your Tickets
Manage Your Tickets
Select the game and then view, send and sell tickets directly from your app.
Click the ticket and then you will see options to scan your ticket at the gate or send or sell it to others.
Scan Your Tickets
Scan your ticket at the gate from this view or add it to your Apple Wallet for later use. Be sure to turn up the brightness on your phone when scanning at the gate. This year, there is security technology with a dynamic bar code which will not allow you to screenshot the bar code, so be sure to have this page open.
Send Your Tickets
Send Your Tickets
From the main ticket page, click "Transfer" at the bottom of the screen.
(Note: Not all tickets are eligible for transfer. If not, the Transfer button will not be shown)
Select the tickets you'd like to transfer, then hit "Transfer To."
Choose How To Send
Search to find the recipient of your ticket from your contacts or manually enter contact information. You can send the ticket to a mobile number or email address.
Sell Your Tickets
Sell Your Tickets
View the "Sell" button on the bottom of the ticket.
(Note: Not all tickets are eligible for resale. If not, the button will not be shown.)
Choose Your Seats
Choose which seats you'd like to sell.
Enter Asking Price
Enter your asking price and follow the prompts to post the ticket for selling.
Can I still print my tickets from home?
No. As part of a league-wide initiative, the Panthers are replacing the print-at-home PDF ticket option with mobile ticketing. PDF tickets will no longer be valid for entry.
What if I don't have a smartphone?
If you do not have a smartphone, please contact the Panthers ticket office at 704-358-7800.
Can I have multiple tickets on a single phone?
Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage saving your tickets to your phone's Wallet or Passbook prior to Gameday.
If I purchased my tickets from Ticketmaster, can I still access them through the Panthers app?
Yes, you will be able to access your tickets via the Panthers App by entering your email address and Ticketmaster password. Alternately, you can access Ticketmaster.com via your browser.
Can I use a screenshot of my ticket to enter Bank of America Stadium?
No, screenshots of tickets or any ticket produced by an unauthorized source will not be accepted. You can access your tickets through the Panthers App, or on the My Account page on your phone's browser, or from your "Apple Wallet" (if you have an iPhone).
I have an Android and cannot add my ticket to my mobile wallet, how do I get in the stadium?
Some Androids do not have the ability to add to the mobile wallet at this point. You can find your barcode using the Panthers or Ticketmaster mobile app. You can also log on to your Account Manager using the web browser.
I have routinely transferred tickets to friends/coworkers in the past. Has that process changed?
The process to transfer a ticket has not changed. However, the recipient will only be able to access tickets for entry via mobile device. The ability to print tickets at home (a PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets.
What if my entire party is not with me when I enter Bank of America Stadium?
Every fan needs to present a ticket to enter Bank of America Stadium. If your party is not with you, you are able to transfer the ticket to them via your smartphone so they may enter separately.
Once I transfer my tickets to someone can they transfer to someone else?
Yes, there is no limit to the amount of times a ticket can be transferred.
Why don't I see a barcode when I add the ticket to my mobile wallet?
Once the ticket is in your mobile wallet it will be scanned by a reader – you will not see a barcode once the ticket is in your mobile wallet.
When I send my ticket(s) to someone else, do they have to download the Panthers App?
Everyone will have to download either the Panthers App or Ticketmaster App to have their tickets on their mobile device.
Where can I see the individual ticket prices?
Once you are logged into your account, select your mobile ticket and click 'Ticket Details' to see the individual ticket price.
What if I transfer my ticket(s) to someone who does not have a smartphone?
Please contact the ticket office.
I have logged into my account and it says I don't have any tickets, what is going on?
You have most likely logged in using an email address that is not associated with your account. Try logging in with an alternative email address. If the issue still persists – please contact the Ticket Office.
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