Ticketing Customer Service | Carolina Panthers - Panthers.com

Important Ticket Information: The NFL currently expects and is planning for a full 2020 NFL season. However, if a game is cancelled and cannot be replayed, or is played under a condition that prevents fans from attending, automatic refunds for the full amount of the voided tickets will be provided by the NFL's Licensed primary and most secondary channels within 30 days of the decision. If necessary, further details outlining the cancellation policy will be made available at the appropriate time.

Customer Service

Customer Service

UPDATE: Due COVID-19 preparedness, many of the Carolina Panthers Ticket Office staff are working from home and will be responding to all voicemails and email inquiries as quickly as possible. We recommend email as the most efficient method of communication and have provided contact information below. If you call the Ticket Office and reach our voicemail, please leave us a detailed message and we will return your call within 1 business day.

Current PSL Owners with questions about their accounts, please contact PSLOwners@Panthers.NFL.com or your Ticket Services Representative.

Current Suite Owners and Suite Club Owners, please contact Premium.Services@Panthers.NFL.com.

Prospective PSL Owners or those with Ticket/Suite Sales questions, please contact Sales@Panthers.NFL.com.

Tickets for the cancelled MEXTOUR Match scheduled for March 26th at Bank of America Stadium will be automatically refunded only if you purchased tickets online. If you purchased tickets in person at the Ticket Office, please visit us in that same location with your game tickets to receive a cash or card refund depending on your payment method at the time of purchase. We will be open for MEXTOUR refunds weekdays from 9 AM – 4 PM.

Ticket Office
The Carolina Panthers Ticket Office is located between the South Gate and East Gate of Bank of America Stadium and is open Monday-Friday from 8:30 a.m. to 5:30 p.m. During the NFL season, the Ticket Office is open from 10:00 a.m. to 1:00 p.m. on Saturdays prior to Sunday home games.

Carolina Panthers Ticket Office
800 South Mint Street
Charlotte, NC 28202
Phone: 704-358-7800
Fax: 704-358-7621
E-Mail: TicketInfo@panthers.nfl.com

(704) 593-4141 – Exclusive Service Number for all PSL Owners
(704) 358-7773 – Exclusive Service Number for all Luxury Suite and Suite Club Members
(704) 358-7800 – General Ticket and Stadium information
(704) 358-7253 – New ticket sales and upgrades

*Monday – Friday, 8:30 am – 5:30 pm and on stadium event days

Will Call
Tickets purchased in advance that cannot be mailed due to time restrictions may be picked up at the Will Call windows, located at the Carolina Panthers Ticket Office. The Will Call windows open approximately four hours prior to kickoff. Please bring proper identification (photo ID) and allow plenty of time to pick up your tickets.

Bank of America Stadium was designed for fans of all ages. Please note that every child over the age of 12 months is required to have a game ticket to enter the stadium. Any child under the age of 12 months admitted without a ticket must share a seat with an accompanying adult.

Unused Tickets
If you will not be able to attend a game and would like to donate your tickets, you may donate them to the Carolina Panthers through your online account. Tickets are distributed by the team's community relations department to non-profit organizations in the Carolinas that serve underprivileged youth and troops in our community.

Transfer Your Tickets
To take advantage of the benefits of being a PSL Owner and avoid the hassle of Will Call, you can electronically forward your tickets to virtually anyone up to kickoff via ticket transfer. This service allows you to electronically forward tickets to friends, family or clients if you need Replacement Tickets. Log on to My Panthers Account and choose the ticket or group of tickets you want to forward, enter the recipient's information and select "Transfer."

How it works? Every ticket on your account has a unique bar code, ensuring that they are authentic. During the forwarding process, the bar code on the original ticket is canceled and the original ticket is no longer valid. The recipient is e-mailed a new ticket with a unique bar code that has been electronically issued. This new ticket can be viewed electronically via the recipient's mobile smart phone.

What is the fee? There is no fee to take advantage of the convenience of this innovative technology that provides a secure alternative method to ensure your tickets get used.

Ticketing Terms and Conditions Click for more information.