As part of an NFL-wide initiative, the Panthers are moving to fully mobile tickets in the 2019 season.
This year, fans will need to access their game tickets through their phones in order to enter the stadium, transfer tickets to others or sell them on the NFL Ticket Exchange.
Paper and PDF-printed tickets will not be used this season moving forward. This new initiative will help guard against fraud as tickets can no longer be copied and distributed to multiple people. The mobile versions also have dynamic barcodes to keep users from taking screenshots and sending them to multiple people.
Click below for a step-by-step guide on how to log on to the Panthers app and find your tickets:
Here are a couple of important reminders for fans using mobile ticketing for the first time:
Download or upgrade to the latest version of the Panthers app
The new mobile ticketing software requires an updated version of the Panthers app. Make sure to upgrade to the newest version from the app store. The new version of the app requires iOS Version 11.0+ or Android Version 5.0+.
Secure your tickets early
Make sure to log into the app's Account Manager and find your tickets to the Bills game. If you are an iOS user, hit the Add to Wallet button and you'll be able to access your tickets even without an internet connection when you're at the gate.
If you're not an iOS user, make sure that you are familiar with pulling your tickets up on the app and have them ready before approaching the gate.
Call the ticket office or ask a customer service representative with any questions
Don't have a smartphone? Want to transfer to someone without a smartphone? Operating system doesn't meet qualifications?
We know that there are plenty of questions and everyone's experience is unique. Our customer service representatives are here help to you. We want you to have the best possible experience attending a Panthers game. Call 704-358-7800 this week if you're unable to access your tickets. Additionally, Panthers PSL owners can reach out to PSLOwners@panthers.nfl.com.
There will also be Mobile Ticketing helpers outside of the Panthers gates on game day.