The NFL has every expectation that there will be a full NFL game schedule in 2020. However, if a game is cancelled and cannot be rescheduled, or is played under conditions that prohibit fans from attending, ticket buyers who purchase tickets directly from the club (i.e., Season Tickets, Group Sales and/or Partial Season Plans) will have the applicable amount applied to a future a ticket purchase or have the option of a full refund of the ticket purchase price (plus associated fees) for any impacted games.
Tickets purchased directly from Clubs follow the above league-wide refund policy for cancelled games or games played without spectators.
For single-game tickets purchased through NFL-licensed channels, below are their various refund policies for cancelled games:
Ticketmaster: Automatic refunds provided for all primary and secondary sales within 30 days of cancellation
SeatGeek: Refunds provided upon request for all primary and secondary sales within 30 days of cancellation
StubHub: No refunds unless required by law. Credit issued worth 120% of original order. Credit expires in 2022 and can be used on any future StubHub purchase. The following states require refunds be issued and ticket buyer must call StubHub directly to request refund: CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN
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